Gartner: Weltweiter IT-Services-Markt wird 2008 um 9,5 Prozent wachsen

Donnerstag, 24. Juli 2008 um 16:39

Laut dem IT-Marktforschungs- und Beratungsunternehmen Gartner wird der IT-Services-Markt auch in Zukunft stark bleiben, trotz allgemeiner wirtschaftlicher Unsicherheiten. Gartner erwartet, dass die weltweiten Ausgaben der Endkunden für IT-Services in diesem Jahr um 9,5 Prozent steigen und damit 819 Milliarden US-Dollar erreichen werden.

“Im ersten Quartal 2008 lagen die Ergebnisse der besten neun Anbieter weit über unseren Erwartungen. So läßt sich der Optimismus der Marktführer für das verbleibende Jahr erklären. Einen weiteren positiven Effekt hat der schwache US-Dollar auf das in US-Dollar gemessene Marktwachstum,“ so Kathryn Hale, Research Vice President bei Gartner. „Trotzdem gibt es nicht nur positive Aspekte, wie der Gartner Outsourcing Summit in Washington D.C. im Mai ergab: Etliche Anbieter gaben an, die Unterschriften unter einigen Outsourcing-Verträgen verschoben und viele Projekte auf Eis gelegt zu haben.“

In der Region Europa, Naher Osten und Afrika (EMEA) zeigt sich der IT-Services-Markt ebenfalls noch stark, trotz konjunktureller Verlangsamung mit einem prognostizierten Wachstum von 5,3 Prozent gegenüber 2007 auf 211 Milliarden Euro.

in Englisch:

STAMFORD, Conn., July 24, 2008 — Despite the uncertain economic situation, the IT services market is expected to remain strong as worldwide IT services end-user spending is forecast to exceed $819 billion in 2008, up 9.5 per cent from 2007, according to Gartner, Inc. Analysts said results in the first half of 2008 have shown mixed results.

“In the first quarter of 2008, results for the top nine providers came in above expectations, and several market leaders have expressed optimism for the remainder of 2008. In addition, the continuing decline of the US dollar has, and will continue to contribute to market growth as expressed in US dollars,” said Kathryn Hale, research vice-president for Gartner. “However, at the recent Gartner Outsourcing Summit in Washington D.C. in May of this year, some providers indicated that some outsourcing contract signings are being delayed and some projects are being placed on hold.”

Core outsourcing (IT management and process management) remains the highest growth area in the market. In 2008, core outsourcing services are on track to represent 42 per cent of total worldwide IT services end-user spending. Buyers look to process management — core business process outsourcing (BPO) — as a remedy for cost control for short-term impact, and the increase in availability of global delivery capabilities makes BPO an attractive cost option, bringing more companies to BPO that would have considered it in the past.

The consulting and development and integration (D&I) segments continue to exhibit steady growth (see Table 1). These segments are fueled by demands such as overall cost reduction, combined with demand for projects that can improve profitability or revenue growth. The worldwide consulting and D&I segments combined are forecast to reach $327 billion in 2008, up 10.1 per cent from $297 billion in 2007.

Table 1
Worldwide IT Services End-User Spending by Segment (Millions of Dollars)

Segment

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2007

2008

2009

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Consulting

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64,656

71,002

75,500

D&I

232,452

256,045

272,356

IT Management

201,222

220,606

234,433

Process Management

110,694

121,353

132,250

Hardware Support

89,654

94,691

97,269

Software Support

49,346

55,409

60,636

Total Market

748,025

819,106

872,454

</td> </tr></tbody></table>

Source: Gartner (July 2008)

“Although we expect continued strong growth in IT services, there are two causes for concern,” said Ms Hale. “First, the rate of innovation in providing new service offerings is sporadic, at best, and strong return-on-investment stories are hard to come by. At the same time, innovation in delivery is not growing as fast as hoped: Industrialisation is being adopted slowly. A second fundamental problem in IT services is the inability of providers to provide compelling value statements about the services they provide, whether in offerings or delivery.”