Gartner: Weltweiter IT-Services-Markt wird 2008 um 9,5 Prozent wachsen

Donnerstag, 24. Juli 2008 um 16:39

“The result from this is a common buyer mentality that focuses on IT cost takeout and adopts a ‘lowest cost wins’ decision-making in its services and sourcing decisions,” Ms Hale said. “This approach inhibits the needed innovation for IT to ‘make a difference’ and add value and also restricts the level of innovation that providers are able to offer. Buyers that are unable to work closely with providers on innovation in all its various forms are inhibiting the growth of this critical sector in IT.”

In the Europe Middle East and Africa (EMEA) region, the slowing economy has not yet had a decreasing impact on the IT services market. In EMEA, the IT services end-user spending is forecast to reach €211 billion in 2008, up 5.3 per cent from 2007.

Table 2
EMEA IT Services End-User Spending by Segment (Millions of Euros)

<table style="width: 92.56%; margin-left: 5.4pt; border-collapse: collapse;" border="0" cellpadding="0" cellspacing="0" width="92%"><tbody><tr style="height: 13.5pt;"><td style="border: 1pt solid windowtext; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Segment

</td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

2007

</td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

2008

</td> <td style="border-style: solid solid solid none; border-color: windowtext windowtext windowtext -moz-use-text-color; border-width: 1pt 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

2009

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Consulting

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

19,225

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

20,162

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

21,058

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

D&I

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

63,232

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

67,533

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

71,514

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

IT Management

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

60,403

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

63,283

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

66,349

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Process Management

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

16,426

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

17,557

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

19,194

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Hardware Support

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

26,698

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

27,012

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

27,454

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Software Support

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="top" width="22%">

14,162

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

15,223

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

16,511

</td> </tr><tr style="height: 13.5pt;"><td style="border-style: none solid solid; border-color: -moz-use-text-color windowtext windowtext; border-width: medium 1pt 1pt; padding: 0cm 5.4pt; width: 26.6%; height: 13.5pt;" valign="top" width="26%">

Total Market

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 22%; height: 13.5pt;" valign="bottom" width="22%">

200,145

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 27.52%; height: 13.5pt;" valign="top" width="27%">

210,769

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color windowtext windowtext -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 23.86%; height: 13.5pt;" valign="top" width="23%">

222,079

</td> </tr></tbody></table>

Source: Gartner (July 2008)

Emerging markets in both Eastern Europe and the Middle East are showing strong growth in 2008, 11.6 and 11.4 per cent respectively with key investments being made in technology, which is in turn driving spending in IT Services. These projects tend to be small in size and discrete in nature with very little outsourcing happening in either region at present except if they are part of larger pan region contracts. 

BPO growth will remain strong in EMEA. The demand comes from back office processes such as finance and accounting and print services as companies look to reduce the cost of back office processes and take advantage of a possible recession to rationalise activities. In the long term, alternative delivery models will become more widespread; on one side they will offer more value for money, hence reduce the market growth; on the other, they will make outsourcing accessible to a wider set of organisations.

To conclude, principal research analyst Robert De Souza said: “There will be further consolidation in the EMEA market place. Vendors that have not introduced industrialisation, standardisation of processes and global delivery will likely become acquisition targets or look to better economies of scale through mergers.

Additional information is available in the report “Forecast: IT Services, Worldwide, 2008–2012.” This report examines the state of the worldwide IT services market, looks at what trends are developing and provides a full forecast for the market. The report is available on Gartner's Web site at

http://www.gartner.com/DisplayDocument?ref=g_search&id=713907&subref=simplesearch

. Gartner analysts also examine the economic impact on the IT Services market in the report “Q&A: Economic Impact on IT Services, Midyear 2008 Update.” The report is available on Gartner’s Web site at http://www.gartner.com/DisplayDocument?ref=g_search&id=713411&subref=simplesearch.

About Gartner

Gartner, Inc. (NYSE: IT) is the world's leading information technology research and advisory company. Gartner delivers the technology-related insight necessary for its clients to make the right decisions, every day. From CIOs and senior IT leaders in corporations and government agencies, to business leaders in high-tech and telecom enterprises and professional services firms, to technology investors, Gartner is the indispensable partner to 60,000 clients in 10,000 distinct organizations. Through the resources of Gartner Research, Gartner Executive Programs, Gartner Consulting and Gartner Events, Gartner works with every client to research, analyze and interpret the business of IT within the context of their individual role. Founded in 1979, Gartner is headquartered in Stamford, Connecticut, U.S.A., and has 4,000 associates, including 1,200 research analysts and consultants in 80 countries. For more information, visit www.gartner.com.

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