Gartner identifiziert die Top 30 Länder für Offshore Services

Viele Unternehmen, die sich entschieden haben, IT Dienstleistungen in Länder mit niedrigeren Kosten zu verlagern, stehen vor der Aufgabe, sich für Standorte zu entscheiden, die ihren Bedingungen am besten gerecht werden. Das IT-Marktforschungs- und Beratungsunternehmen Gartner analysierte dazu in diesem Jahr 30 Länder und bewertete deren Eignung als Offshore Standort. Die Untersuchung zeigte, dass Indien weiterhin unangefochten an der Spitze für Offshore Services steht. Aber auch Länder wie China, Russland und Brasilien bieten zunehmend zuverlässige Alternativen. Insgesamt werden nach Angaben von Gartner im kommenden Jahr die Ausgaben für Offshoring in Europa um mehr als 60 Prozent steigen.

„Das Ziel der Studie war es nicht, die Länder zu klassifizieren, da jedes Unternehmen unterschiedliche Anforderungen an Standortfaktoren hat. Sie soll jedoch Managern bei der Entscheidung unterstützen, welches Land das richtige für ihre Organisation ist“, erklärt Ian Marriott, Research Vice President bei Gartner. Gartner berücksichtigte zehn Kriterien bei der Untersuchung.

In 2008, Global Offshore Spending to Grow More Than 40 Per Cent

Egham, UK, 11th December, 2007

— Many organisations that choose to move IT services to lower-cost countries are daunted by the task of determining which country or countries would best host their operations. This year, Gartner analysed 30 countries and assessed their suitability for offshore locations. The analysis showed that India remains the undisputed leader in offshore services, but increasingly countries such as China, Russia and Brazil are providing credible alternatives.  In 2008, Gartner predicts offshore spending to grow 60 per cent in Europe, and 40 per cent in the US.

“The aim of the study was not to rank each country, as every organisation will have a different view of which factors are the most important for their needs, but rather help sourcing managers determine which locations are right for their organisations,” said Ian Marriott, research vice-president at Gartner.

Gartner used ten criteria that it determined important for organisations to consider when looking at a potential location for offshore or nearshore IT or business process services. They were: language, government support, labour pool, infrastructure, educational system, cost, political and economic environment, cultural compatibility, global and legal maturity, and data and intellectual property security and privacy.

Gartner’s top 30 locations for offshore services, by region, were:

Americas: Argentina, Brazil, Canada, Chile, Costa Rica, Mexico and Uruguay

Asia/Pacific: Australia, China, India, Malaysia, New Zealand, Pakistan, the Philippines, Singapore, Sri Lanka and Vietnam

Europe, the Middle East and Africa (EMEA): the Czech Republic, Hungary, Ireland, Israel, Northern Ireland, Poland, Romania, Russia, Slovakia, South Africa, Spain, Turkey and Ukraine

“While these 30 countries demonstrated their suitability to develop or enhance their offshore service credentials, another 35 countries were also considered,” said Mr Marriott. These countries have exhibited initial activities to establish an environment that would be considered attractive for companies considering their own investments in a lower-cost country, or have external service providers located there that are beginning to sell services beyond their domestic market. However, they failed to make it into the top 30.

Regional Summaries

In the Americas, the countries which made the final list are becoming (or in some cases are already) an attractive proposition for the largest buying market for offshore services, the United States.