Gartner: Outsourcing wird in 2009 trotz des Wirtschaftsabschwungs weiter wachsen

In 2009, Gartner expects competition for outsourcing deals, particularly for standardised IT outsourcing (ITO) services, to be fierce. Some buyers will be lured by low prices from providers trying to make quarterly revenue goals or build market share. In 2008, based on analysis of Gartner’s Outsourcing Contract Database, about 76 per cent of announced outsourcing contracts represented new deals; the remaining percentage was a combination of contract extensions, expansions or renewals.

“Almost one-quarter of these contracts were a continuation of outsourcing with an incumbent provider. With the continued uptake in selective outsourcing, a provider can remain a key supplier of services to a particular client, yet potentially lose a portion of its historic contract value,” said Ms Young. “Key providers are betting their future on forming enduring, long-lasting client relationships. In uncertain economic times, outsourcing relationships can prove (and test) the durability of relationships and the outsourcing value proposition. “

Alternative delivery and acquisition models (ADAMs) will see a net boost in adoption due to the economic conditions in 2009. ADAMs will deliver IT services through new approaches, such as software as a service (SaaS), business process utility (BPU), infrastructure utility (IU), remote management services (RMS) and Web platform/cloud computing.

IU is defined as a key initiative for IT organisations during the next 12 months by many organisations. Providers that de-emphasised IU investment will react to the growing "everything as a service" buzz by refreshing their messages, creating new service bundles and reactivating investments. IU will gain more market share at the expense of traditional data centre outsourcing service, which will put pressure on traditional IT outsourcing providers to deal with the pricing pressures that IU services represent and create change in their service portfolios and within their client bases.

“ADAMs are becoming more pervasive in many, if not all, aspects of IT development, delivery and management,” said Ben Pring, research vice president at Gartner. “Market excitement over new delivery methods is intensifying and whetting buyers' appetites for new options and services that promise greater flexibility, speed-to-solution, lowered capital investment, and pay-for-use models.”

“During the next five to seven years, a broad set of new and alternative IT delivery models — already in use by aggressive early technology adopter organisations — will become mainstream,” Mr Pring said. “Since these models have been gaining attention from organisations in recent years in relatively benign economic market conditions, they are likely to become of far greater interest to buyers as economic conditions worsen through 2009.“

Additional information on what happened in outsourcing in 2008 and what Gartner expects in 2009 is available in the Gartner report “Gartner on Outsourcing, 2008-2009.” The report is available on Gartner’s website at http://www.gartner.com/DisplayDocument?ref=g_search&id=844219&subref=simplesearch.

Gartner analysts will further discuss outsourcing trends at the Gartner Outsourcing & IT Services Summit 2009, taking place 15-17 June in London, UK. For further information on the Summit, please visit www.europe.gartner.com/outsourcing.

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