Gartner: Markt für Web-Konferenzen und Team-Collaboration Software soll 2008 um 22 Prozent wachsen

Freitag, 31. Oktober 2008 um 09:29

</td> <td style="padding: 0cm 5.4pt; width: 62.75pt; height: 12.75pt;" valign="bottom" width="84">

5.6

</td> <td style="padding: 0cm 5.4pt; width: 62.75pt; height: 12.75pt;" valign="bottom" width="84">

6.8

</td> <td style="border-style: none solid none none; border-color: -moz-use-text-color black -moz-use-text-color -moz-use-text-color; border-width: medium 1pt medium medium; padding: 0cm 5.4pt; width: 62.6pt; height: 12.75pt;" valign="bottom" width="83">

55.3

</td> </tr><tr style="height: 12.75pt;"><td style="border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color black; border-width: medium medium medium 1pt; padding: 0cm 5.4pt; width: 113.8pt; height: 12.75pt;" valign="bottom" width="152">

Middle East and Africa

</td> <td style="padding: 0cm 5.4pt; width: 50.4pt; height: 12.75pt;" valign="bottom" width="67">

11.3

</td> <td style="padding: 0cm 5.4pt; width: 50.4pt; height: 12.75pt;" valign="bottom" width="67">

16.4

</td> <td style="padding: 0cm 5.4pt; width: 62.75pt; height: 12.75pt;" valign="bottom" width="84">

2.9

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3.2

45.1

</td> </tr><tr style="height: 12.75pt;"><td style="border-style: none none solid solid; border-color: -moz-use-text-color -moz-use-text-color black black; border-width: medium medium 1pt 1pt; padding: 0cm 5.4pt; width: 113.8pt; height: 12.75pt;" valign="bottom" width="152">

Total

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388.9

500.3

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100.0

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100.0

</td> <td style="border-style: none solid solid none; border-color: -moz-use-text-color black black -moz-use-text-color; border-width: medium 1pt 1pt medium; padding: 0cm 5.4pt; width: 62.6pt; height: 12.75pt;" valign="bottom" width="83">

28.6

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Source: Gartner, October 2008

Collaboration, through technologies, processes and actions, can broaden access to appropriate information and content, drive better group interactions, and improve team decision-making. “In the coming years, collaboration as a function will become more strategic for many organisations,” Ms Granetto added. ”Organisations will increasingly observe, manage, monitor and measure, and archive the artifacts of collaboration. Collaboration strengthens business processes and increases the value of personal interaction.”

However, how people work in one scenario, at one time or with one group, may be different given a different context. Collaboration best practices, requirements and technologies will constantly evolve as people's needs, behaviours and motivations change.

In addition, cultural differences play a strong role in adoption of collaboration technologies. It is more common in North America and Europe to have meetings and other forms of interpersonal communications supported by collaboration tools. In Latin America and the Middle East and Africa, e-mail is used as the primary mode of communications in lieu of horizontal collaboration technologies. In Asia/Pacific and Japan, face-to-face meetings are preferred, and at times, business travel for meetings is seen as a prerequisite.

Although, it is difficult to measure the business value of interactions, a strong and growing demand exists within organisations for real-time and team-based collaboration technologies. Technologies such as instant messaging (IM) are increasingly viewed as birthright technologies, akin to email. Gartner anticipates that IM will become as popular as email by 2010. Videoconferencing will evolve to the desktop to support ad hoc conversations and become better integrated with web conferencing, IM and voice over IP (VoIP).

Additional information is available in the Gartner report, Forecast: Enterprise Software Markets, Worldwide, 2007-2012, Update. The report is available on Gartner’s website at: http://www.gartner.com/DisplayDocument?ref=g_search&id=762712&subref=simplesearch.

About Gartner

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